Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We provide a comprehensive size guide on each product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn footwear in its original packaging. If the fit isn't perfect, you can initiate a free exchange or return for a full refund through our online portal.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your shoes sooner.

Are Julz Shoes made from genuine leather?

We use a variety of high-quality materials including premium Italian leather, sustainable vegan alternatives, and breathable textiles. Material specifications are listed under the 'Details' section of every product.

Do you ship internationally?

Yes, Julz Shoes ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.

How should I care for my new shoes?

To prolong the life of your footwear, we recommend using a protective spray before the first wear. Avoid machine washing; instead, use a damp cloth for spot cleaning and store them in a cool, dry place.